

Open the BeyondTrust Remote Support Customer Client app on the iOS device.To start screen sharing with a representative from the BeyondTrust Remote Support customer client, follow the steps below.

This allows the representative to view the user's screen in real time to better troubleshoot issues being experienced with iOS applications or the mobile device itself. Once a user has screen sharing enabled on their iOS device, they can use this functionality to share their screen with a helpdesk representative. Start Screen Sharing with the BeyondTrust Remote Support Customer Client from an iOS Device At this point, the iOS device can begin broadcasting its screen to other applications. Screen Recording will then appear under the Include section.

Configure the iOS Device for Screen Sharing Support your customer's Apple mobile devices through view-only screen sharing from your Windows, Mac, or Linux representative console.
